CAREERS

 

Position: Customer Success Superstar

Term: Full Time Permanent (35 hours weekly)

Location: Winnipeg, MB

Pay: $15/hour + benefits (after 3 months)

Start Date: ASAP

 

Coal and Canary is looking for a permanent Customer Success Superstar who lives the Coal and Canary lifestyle to be the face of our customer service! 

 

Responsibilities

  • Manage large amounts of incoming calls and emails

  • Identify and assess customers’ needs to achieve above average satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers and build rapport and relationships

  • Organize office operations and procedures

  • Manage incoming and outgoing wholesale, retail and specialty orders with production

  • Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

  • Provide general support to visitors

  • Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, customer requests are reviewed and approved and that clerical functions are properly assigned and monitored

  • Review and get approval of special projects and keep the management properly informed

  • Run daily, weekly and monthly sales reports

  • Order and maintain office supply inventory

  • Assistance with other office duties as required.

  • Light housekeeping duties as required.

 

 

Requirements

 

  • High level of energy and optimism

  • Unparalleled flexibility

  • Stellar organization and follow through

  • Keen emotional intelligence & steadfast composure

  • Open, honest and active communication tendencies

  • Strong willingness to learn

  • Strong attention to detail and exceptional organizational skills

  • Ability to work quickly and efficiently while maintaining the highest quality standards

  • Willingness to work as part of a collaborative team

  • Strong appreciation and understanding of the Coal and Canary brand.

  • Self-motivated and able to work independently with minimal supervision at times.

 

Perks

 

  • Full benefits program after probation period of 3 months

  • Opportunity to be part of one of the fastest growing and fun start-ups in Canada.

  • Unlimited growth, seriously!

  • Staff merch + fun days (yaaas!)

  • You get to smell candles, and smell like candles all day every day!

 

Want to apply?

 

Please email careers@coalandcanary.com with the following information and content:

 

  • Your Resume and cover letter detailing why you want to work for Coal and Canary and why you would be a good fit!

 

Posting closes on Sunday, January 17/2021 at midnight CST!

 

Coal and Canary thanks all who apply; only shortlisted candidates will be contacted. We encourage applicants of all ages, races and gender to apply.

 

About

 

Coal and Canary Candle Company is a Winnipeg-based, independently owned candle producer and lifestyle brand. Since inception in the fall of 2014 we have run on sass, dreams and bubbly, more than quadrupling our growth. Our candles are small-batch, hand-poured, and made only of the good stuff. More at www.coalandcanary.com.

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