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Position: Customer Experience/Production Assistant

Term: Full Time Permanent (35 hours weekly)

Location: Coal and Canary Head Office, Winnipeg, MB

Pay: $17/per hour + benefits (after 3 months)

Start Date: ASAP


The Customer Experience Manager is trusted to provide information, answer question sand resolve any emerging problems that the Coal and Canary customer might face with regards to our products and services. They are trusted to act as the company representative and be the first point of contact for many customers and business associates.


Key Result Areas Time Utilization:

1. Customer Service Representative 10%

2. Administrative Duties 5%

3. Wholesale + Custom Orders 5%

4. Production Work 75%

5. Miscellaneous 5%

Total 100%


Position Requirements:


• 1-2 years’ experience in customer service-related work or similar role preferred (but not required)

• 1-2 years’ experience in administrative related work or similar role an asset


• Capable of self-direction

• Excellent multitasking skills

• Critical thinker and problem-solving skills

• Excellent time management skills

• Great interpersonal, presentation and communication skills

• High level of energy and optimism

• Unparalleled flexibility

• Stellar organization and follow through

• Strong willingness to learn

• Strong attention to detail and exceptional organizational skills

• Ability to work quickly and efficiently while maintaining the highest quality standards

• Willingness to work as part of a collaborative team

• Strong listening and speaking skills

• Self-motivated and able to work independently with minimal supervision at times

• Strong appreciation and understanding of the Coal and Canary brand

• Computer skills (Word, Excel, e-commerce platform, email etc.)


Reports directly to the General Manager



  • Full benefits program after probation period of 3 months

  • Opportunity to be part of one of the fastest growing and fun start-ups in Canada

  • Unlimited growth opportunities

  • Staff merch and fun days

  • You get to smell candles, and smell like candles all day!

Want to apply?


Please email with the following information and content:


  • Your Resume and cover letter detailing why you want to work for Coal and Canary and why you would be a good fit!


Posting closes on Thursday, January 31st  at midnight CST!


Coal and Canary thanks all who apply; only shortlisted candidates will be contacted. We encourage applicants of all ages, races and gender to apply.




Coal and Canary Candle Company is a Winnipeg-based, independently owned candle manufacturer and lifestyle brand. Since inception in the fall of 2014 we have run on sass, dreams and bubbly, more than quadrupling our growth. Our candles are small-batch, hand-poured, and made only of the good stuff. More at

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